WEEK 7 – COMMUNICATION

Effective communication is the key to success in all aspects of life. Not only verbal, but non verbal just as important. i.e eye contact, listening to what they are communicating etc.

The most important thing I took from the communication presentation was not as much to do with communicating well but how to avoid communicating poorly. It seems all issues that arise from communication are when a piece of information is either miscommunicated or missed completely. Below is a clear set of guidelines of what to do and what not to do.

• Formal Written Communication

1. Always follow a template if there is one
2. Spelling and Grammar
3. No abbreviations
4. Check for homonyms
5. No contractions
6. Be careful with colloquialisms

• Informal Written Communication

1. Don’t drop your standards
2. Etiquette to be respected
3. Many web based resources for the etiquette
4. Rules such as copy write still apply

•  Verbal Communication

1. Start at the start
2. Concise
3. Assertive
4. Empathetic
5. Active Listening
6. Open ended questions

• Non Verbal

1. Facial Expression
2. Eye contact
3. Hand gestures
4. body posture

• Physical space

1. Personal space
2. Face to face
3. Physical contact

RICS PRESENTATION – MARK SHORTIS

Royal Institute of Chartered Surveyors – essentially an organise to use if you wish to have a working holiday.

There was then presentations from  Frazer Wilson (SSSI) & Adele Thomson (ISV). I did not feel there was much to write from these as they were mostly promotional for their respective companies.